Privacy Policy

1. Introduction

Relevant Content Studio ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our video production services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number (including mobile number), business name, and any details you provide through our chat widget, booking forms, or direct communication.
• Communication Data: Records of messages, calls, and correspondence you send to us, including SMS and text messages.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and referring URLs.

3. SMS / Text Message Consent (A2P 10DLC)

By providing your mobile phone number to Relevant Content Studio, either through our website, booking platform, chat widget, or through any other interaction, you expressly consent to receive SMS and MMS text messages from us, including messages sent via application-to-person (A2P) messaging through 10-digit long code (10DLC) numbers. These messages may include:

• Appointment reminders and scheduling confirmations
• Project updates and shoot-day notifications
• Special offers, promotions, and marketing content
• Customer service and support communications

4. How to Opt Out

You may opt out of receiving SMS/MMS messages from us at any time. To do so, simply reply STOP to any message you receive from us. Upon opting out, you will receive a single confirmation message indicating that you have been unsubscribed. You will receive no further messages unless you re-opt in.

To re-subscribe, reply START or UNSTOP to any of our messages, or contact us using the information below. For assistance at any time, reply HELP to any message for support contact information.

5. How We Use Your Information

• To provide, deliver, and manage our video production services and bookings
• To send appointment reminders and service-related communications
• To send marketing and promotional messages where you have consented
• To respond to your inquiries and provide customer support
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

6. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted service providers who assist us in operating our business (such as messaging platforms, booking systems, and payment processors), all of whom are bound by confidentiality obligations. We may also disclose information when required by law or to protect our legal rights.

7. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

8. Your Rights

You have the right to access, correct, or delete your personal information, and to withdraw consent for SMS communications at any time. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to opt out of communications, please reach out using the chat widget on this site or contact: